Shipping & Returns
** furniture will ship by motor freight to curbside delivery. Delivery of furniture may depend on if item is available or made to order. Most furniture is distressed and this is not a sign of damage. Furniture should be inspected at time of delivery.
/ PICK UP SERVICE
We do not offer pick up service
We at Laylaloou are committed to finding and selling, high quality merchandise. If you do not love your product, you must submit an email to firstname.lastname@example.org with RETURN in the subject line. We will send a response to your email to instruct you how to proceed with your return. All requests must be to Laylaloou WITHIN 1 WEEK OF DELIVERY to your home. Returns that arrive without confirmation will not result in in-store credit. Returns that arrive in damaged condition will result in no refund. Upon return, you will receive in-store credit for the original value of your purchase. In-store credits expire 6 months from date of issue. Return shipping costs are the responsibility of the customer.
Should your items arrive damaged, please submit an email to us with photo’s of the product and the package on arrival to substantiate damage. Upon receipt of your email we will review the claim for approval. Returns due to damage will be replaced unless we are out of stock. If we are out of stock, we will issue an in-store credit otherwise will send a replacement of the same product. All claims must be submitted and received by Laylaloou within 1 week from receipt of shipment. A Copy of email return request and response must be included in return shipment.
If damage is done during shipment, all original packaging must be kept until you are notified otherwise.
Any item that is sold as a ‘Special Order’ will incur a 25% restocking fee if returned, due to the specialized handling involved and shipping cost we incur for free shipping to you. Any remaining balance due will be issued as in-store credit. All furniture large signs, and lighting is considered Special Order merchandise. Other special-order products will be indicated directly in the product description.
Our vast collection of products may vary in color or distressing due to the finishing to reproduce a vintage one of a kind look. Color may vary slightly from the photo because of lighting during the shoot and the lighting in your home. Should you be unhappy with the unique piece, it may be returned under the guidelines of our stated Return Policy.
Items shipped via freight carrier (furniture) are not returnable, and must be inspected and accepted or refused because of damage upon delivery.