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Shipping, Refunds & Returns

SHIPPING POLICY
FREE SHIPPING to most US States some exclusions 
In stock merchandise will usually be shipped within 7-10 business  days. If an item is back ordered we will notify you by email with an approximate ship date. Some items may be delayed and on backorder due to the Covid Pandemic. We will notify you by email with any delays or updates regarding your order. Furniture is usually special order and may take 30-90 days. 
Shipping carriers may be UPSP or UPS. Shipping is only available in the US excluding Hawaii and Alaska and APO boxes.

** furniture and larger items will ship by motor freight to curbside delivery. Delivery of furniture may depend on if item is available or made to order. Most furniture is distressed and this is not a sign of damage. Furniture should be inspected at time of delivery.

 

/ REFUNDS REQUEST 

Refunds may be requested within 48 of purchase. Any refund after the 48 hours will be processed less 4%.

/ RETURN & DAMAGE POLICY

We at Laylaloou are committed to finding and selling, high quality merchandise.  If you receive a damaged   product we will be glad to replace your item. You must submit an email to info@laylaloou.com with RETURN/DAMAGED in the subject line. We will send a response to your email to instruct you how to proceed with your return.  All requests must be to Laylaloou WITHIN 2 DAYS OF DELIVERY to your home. Should your items arrive damaged, please submit an email to us with photo’s of the product and the package on arrival to substantiate damage. Upon receipt of your email we will review the claim for approval.  Returns due to damage will be replaced unless we are out of stock. If we are out of stock, we will issue an in-store credit otherwise will send a replacement of the same product. All claims must be submitted and received by Laylaloou within 1 week from receipt of shipment. A Copy of email return request and response must be included in return shipment.

Phone Contact: 919-296-4109 If damage is done during shipment, all original packaging must be kept until you are notified

 We do not accept returns on small items so please review your product dimensions and descriptions in detail. 

Our vast collection of products may vary in color or distressing due to the finishing to reproduce a vintage one of a kind look. Color may vary slightly from the photo because of lighting during the shoot and the lighting in your home.  

Items shipped via freight carrier (furniture) are not returnable, and must be inspected and accepted or refused because of damage upon delivery. If damage occurred during shipping please follow the above instructions. 

/ PICK UP SERVICE

We do not offer pick up service 

 

 
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